Terms of service

Last updated: 2 September 2026

These Terms of Service govern purchases from eSIM Vibes and use of our website and eSIM services. By placing an order, you agree to these terms and the policies linked at checkout. Mandatory consumer rights continue to apply.

1. Seller information

eSIM Vibes is an online business based in Malaysia. Website: https://esimvibes.com. Support: support@esimvibes.com.

2. What we sell

We sell prepaid travel eSIM data plans delivered digitally. Product pages state the destination or region, data allowance, validity period, supported partner-network information when available, and price. Voice calls and SMS are included only when expressly stated.

3. Network eligibility and availability

For each plan, we ensure that the local partner telecommunications networks made available by our provider in the advertised country or region are eligible for use with that eSIM. This does not mean every carrier in the country is supported. Availability, coverage, speed, latency, and signal quality vary by location, compatible device, congestion, maintenance, fair-use limits, and conditions outside our reasonable control.

4. Your device and purchase

Before purchase, you are responsible for confirming that your device supports eSIM, is carrier-unlocked, supports the destination networks, and that the selected plan matches your destination, travel dates, and expected data use. Compatibility information is general guidance and may change by device model, country, carrier, or software version.

5. Orders, pricing, and payment

Prices are displayed in USD unless checkout states otherwise. Your bank or payment provider may separately charge conversion or international-transaction fees. An order is accepted when payment is confirmed and we issue an order confirmation. We may reject or cancel an order when payment failure, fraud screening, pricing error, supplier unavailability, sanctions, or law prevents fulfilment.

6. Digital delivery

After successful payment, installation details are displayed on the order-confirmation or order-status page and/or sent to the checkout email. Delivery is normally within 15 minutes. If nothing arrives within 60 minutes, check the order-status page and spam folder, then contact support before placing a duplicate order.

7. Installation, activation, validity, and deletion

Follow the plan instructions. Validity may begin on installation, activation, first connection to a supported network, or another event stated on the product page. Some profiles can be installed only once and may not be recoverable after deletion. Keep the QR code and activation credentials secure.

8. Data use

You are responsible for monitoring data consumption. Once the included data is exhausted, service may stop or slow according to the plan. Used or exhausted data is not refundable, replaceable, transferable, or our responsibility. “Unlimited” plans may be subject to fair-use limits or reduced speeds.

9. Refunds and store credit

Refunds, cancellations, and replacements are governed by our Return and Refund Policy. Eligible refunds for unactivated eSIMs are issued as store credit to the customer account associated with the order email, not to the original payment provider. Once activated, an eSIM is non-refundable except where applicable law requires otherwise.

10. Acceptable use

You must not resell the service unless authorized, interfere with a network, commit fraud, distribute malware, abuse another person, or use the service unlawfully. A partner or network operator may restrict or suspend unlawful or abusive use.

11. Liability

We do not exclude liability where doing so would be unlawful. To the maximum extent permitted by law, we are not responsible for indirect or consequential loss, insufficient data purchased, incompatible or locked devices, or network conditions outside our reasonable control. Where liability may lawfully be limited, our aggregate liability for a claim relating to a plan will not exceed the amount paid for that plan.

12. Governing law and changes

These terms are governed by the laws of Malaysia without depriving consumers of mandatory protections that apply to them. We may update these terms for service, legal, or operational changes; the version published when an order is placed applies to that order unless law requires otherwise.