When should I install my eSIM?
Usually before departure while connected to Wi-Fi. Follow the activation instructions for your exact plan.
When does validity start?
It depends on the plan. Some start on installation, while others start when they first connect to a supported network.
Do I need data roaming?
Many travel eSIMs require it. Follow the plan instructions.
Can I keep my normal SIM?
Yes. Most dual-SIM devices can keep the primary line active while using the eSIM for data.
Will I keep my phone number?
Your existing number remains on your primary SIM. Voice and SMS inclusion depends on the eSIM plan.
Can I use hotspot?
Hotspot support varies by plan and network.
Can I reinstall a deleted eSIM?
Often not. Do not delete it unless support confirms it is safe.
Need more help? Contact us with your destination, plan and device model.